Refunds & Returns
Our products are created fresh with you in mind. Your satisfaction makes our day. Please do not hesitate to be in touch should any problem arise with your experience with Mai Dim Sum.
With regret, we do not accept returns if you have found that our free-from treats were not to your taste.
Refunds, gift cards, or a replacement order to the same value will be given only in the event that due to an error on our part, you receive the incorrect order.
If you need to change the date or details of your order or cancel it altogether, please contact us as soon as possible so we can offer you a refund accordingly.
Please note, orders received by Wednesday 1pm will be dispatched same day or next day, for delivery by the weekend. Orders received after this time will be dispatched from the following Monday for delivery that following week.