Frequently Asked Questions
A: Dim sum is a traditional Chinese cuisine consisting of bite-sized portions of food, typically served in steamer baskets or on small plates. It encompasses a wide variety of dumplings, buns, rolls, and other savory delights, often enjoyed with tea as part of a leisurely meal or as a quick snack.
A: Yes! We understand the importance of catering to different dietary preferences. That's why we offer a dedicated vegan range that includes various vegan dim sum options, crafted with plant-based ingredients and the same attention to taste and quality as our traditional offerings.
A: No, we offer both frozen and fresh options for our dim sum. Our frozen dim sum is handmade and immediately frozen to preserve their flavors and quality. Additionally, you can also order our dim sum fresh for immediate consumption through Deliveroo, ensuring you can enjoy the same exceptional taste and quality without the need for reheating.
A: Our frozen dim sum can be stored in the freezer for a recommended period of up to three months. Be sure to check the packaging for the specific best-before date and follow proper storage instructions for optimal taste and quality.
Whilst some of our products are made without gluten, other products using gluten are made in the same kitchen and whilst we pride ourselves on very strict food handling procedures, inevitably there is a risk of contamination so we advise those with serious gluten intolerances to avoid our products.
Once your order is shipped you will receive a text message and an email with an online tracking number. Parcelforce will aim to deliver the next day.
A: Yes, we are committed to sustainability. Our packaging is designed to be eco-friendly and 100% recyclable. We use Woolcool insulated packaging for our frozen products, which is a naturally sustainable solution made from 100% pure wool. It reflects our ongoing commitment to reducing our environmental impact.
Delivery & Returns
At present, we have a kitchen in Battersea, SW London and a kitchen in Bermondsey, SE London. Our frozen dim sum are available for delivery nationwide through our website.
Orders received by Wednesday 1pm will be dispatched same day or next day, for delivery by the weekend.
Orders received after this time will be dispatched from the following Monday for delivery that following week.
Please be mindful that our courier, Parcelforce, does not operate on bank holidays.
A: We offer hot delivery in South West and South East London. Additionally, our fresh dim sum is available for immediate delivery through Deliveroo. You can enjoy our handcrafted delights delivered straight to your door, fresh and ready to be savored.
Our products are created fresh with you in mind. Your satisfaction makes our day. Please do not hesitate to be in touch should any problem arise with your experience with Mai Dim Sum.
With regret, we do not accept returns if you have found that our dim sum were not to your taste.
Refunds, or a replacement order will be given only in the event that due to an error on our part, you receive your order incorrectly.
If you need to change the date or details of your order or cancel it altogether, please contact us as soon as possible.
A: Yes, we provide catering services for various events and occasions. Whether it's a corporate function, a wedding, or a private party, our team can assist you in creating a memorable dim sum experience tailored to your needs. Please reach out to us for more information and to discuss your specific requirements.
We will try to get back to you as soon as possible but please allow us some time whilst we focus on making delicious dim sum.
Please use the delivery platforms to check whether we can deliver hot food to you.